July 20, 2005

Connectivity Issues

Comcast is experiencing service issues in our area and I will have limited access to the Internet until it is resolved.

At our old house, we had Comcast cable internet for more than 2 years with only one or two disruptions in service, which were resolved almost before we noticed them.

In our new house, we had one minor issue registering our cable modem after we moved, but until today we haven't had any other issues. However, Comcast can't explain the current outage problem. The best they can do is roll a truck to our house, but not until next week. My wife is up in arms and ready to switch to Verizon DSL. Now. Or Yesterday. Substandard technology notwithstanding....

Now, I have a long and deep-seated prejudice against DSL, going back to my early telecom contracting days. Technically, you get a small slice of dedicated bandwidth at $30 a month (DSL) versus a variable slice of monster bandwidth at $50 a month (cable modem).

Anyone have feedback on the relative merits of the two? I can review comments from my work computer at lunch time, so I'm looking forward to some suggestions.

Needless to say, this will cut into blogging around here until resolved.

Posted by JohnL at July 20, 2005 05:43 PM | TrackBack

Bummer. I got a cable modem at the same time that I got cable TV. No major problems.

Posted by: owlish at July 20, 2005 06:00 PM

I have both cable modem service (residential) and DSL service (business) here at home--the DSL has been far more reliable (it's more expensive, but I suspect that business-rate pricing accounts for much of that). Good luck.

Posted by: Chan S. at July 21, 2005 10:37 AM

We had a Comcast problem that started about a month ago. The symptoms were long waits and frequent time-out messages. Their tech support admitted that there was a problem, and after about 2 or 3 weeks everything went back to normal. Comcast can be frustrating, but they do work on the problems when they happen. All in all, I'm satisfied with them.

Posted by: Ted at July 21, 2005 01:48 PM

Although I much prefer the technology of cable internet, I had some horrible customer service experiences with Comcast about a year ago. So, I switched to my local telco's DSL service. Although the bandwidth isn't as reliable, the customer service is much better. That's hard to argue with.

Posted by: Eric at July 21, 2005 11:16 PM
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